Welcome to Florist Twickenham. These Terms and Conditions set out the basis on which you may make use of our online flower delivery services throughout Twickenham and the surrounding areas. By placing an order through our website or any other online platform managed by Florist Twickenham, you agree to be bound by these Terms and Conditions. If you do not accept any part of these terms, please do not use our website or place an order.
Florist Twickenham is a UK-based florist specialising in the online sale and delivery of fresh flowers and floral arrangements in Twickenham and nearby regions. Our online shop offers a convenient way to select and order beautiful flowers for delivery to residential and commercial addresses locally.
These Terms and Conditions apply to every customer placing orders with Florist Twickenham for online flower delivery in Twickenham and the surrounding areas. We reserve the right to update or change these Terms at any time without prior notice. The latest version will always be available on our website and will apply to all orders placed after the Terms have been updated.
Placing an Order: To place an order online with Florist Twickenham, you must follow the instructions on our website. You must provide complete and accurate information, including recipient details, delivery address, and desired delivery date. You are responsible for ensuring that this information is correct.
Order Confirmation: Once your order has been placed, you will receive an on-screen confirmation and a further confirmation by digital means (such as a confirmation page or SMS, where applicable). This confirmation does not constitute acceptance of your order by Florist Twickenham. Acceptance only occurs once payment has been received and your order has been processed for fulfilment. We reserve the right to decline an order for any reason, including but not limited to availability, inaccuracies in product or pricing information, or failure of payment authorisation.
Order Acceptance and Contract Formation: A contract between you and Florist Twickenham for the sale and supply of flowers is formed only when you are sent a confirmation email confirming dispatch of your order.
All products displayed are subject to availability. In the event that certain flowers or packaging are unavailable on the day of delivery, we reserve the right to substitute with products of similar appearance, quality, and value. We strive to maintain the highest quality in all our arrangements and will make substitutions only when necessary, always aiming to keep the style and colour theme as close to the original as possible.
We offer flower delivery services throughout Twickenham and adjacent areas. Delivery dates and times are requested on placement of order but may be subject to change due to seasonal demand, weather, traffic, or other unforeseen circumstances. Specific timed deliveries are not guaranteed unless specifically agreed. We recommend allowing for flexibility around your chosen delivery date or time.
Florist Twickenham will make every effort to deliver your order to the correct address, provided at checkout. If our delivery driver is unable to leave the flowers with the recipient, we may leave them in a safe place or, if not possible, a calling card will be left detailing how to arrange redelivery or collection. We do not accept responsibility for failed delivery due to incorrect or incomplete address details provided by you.
Online flower delivery is available to Twickenham and select surrounding postcode areas. Please ensure you check we cover the delivery location before placing your order.
All prices for products and delivery services are clearly displayed on our website. Prices are shown in British Pounds Sterling (GBP) and include VAT where applicable. Prices may be subject to change at any time without notice. Your order will not be confirmed until payment has been received.
Payment for your online flower order can be made by accepted credit or debit cards, or by other digital payment methods offered at checkout. Payment is processed securely. By making a payment, you confirm you are the authorised cardholder or have permission to use the payment method provided.
If your payment is declined or cannot be processed, your online flower delivery order will not be accepted and no contract will be formed. Florist Twickenham cannot be held responsible for any charges or fees imposed by your card issuer as a result of payment processing.
If you wish to amend or cancel your order, you must contact us as soon as possible, quoting your order number. We will endeavour to accommodate requests for changes or cancellation, provided your order has not yet been prepared or dispatched for delivery. Once your flowers have been prepared or are out for delivery, changes and cancellations may not be possible.
If cancellation is possible, you will be refunded the amount paid, subject to deductions for any costs incurred up to the point of cancellation (for example, custom arrangements or special orders).
For perishable goods, such as flowers, your statutory right to cancel under the Consumer Contracts Regulations 2013 may not apply. Exceptions and further details can be found in our Cancellation and Returns Policy.
Our priority is your satisfaction with our flower delivery service in Twickenham. If you are unhappy with your flowers or service, please contact us immediately, providing details and photographs where appropriate. Each complaint will be reviewed individually. We may offer a replacement, partial refund, or full refund subject to our investigation and discretion. You may be required to return the original product for inspection before a refund or replacement is issued.
Due to the perishable nature of flowers, we can only process claims received within 48 hours of delivery.
Florist Twickenham will provide products and services with reasonable care and skill. However, our liability to you in connection with any order will not exceed the total price paid for that order.
We are not liable for:
Nothing in these Terms limits your statutory rights under applicable UK law, or our liability for death or personal injury caused by negligence or for fraud.
Florist Twickenham is committed to handling your personal information in accordance with data protection laws. Your information will be used solely to process your order, deliver flowers, and contact you about your order if necessary. For further details regarding data use and your privacy, please consult our Privacy Policy available on our website.
All content on this website, including text, product images, and designs, are owned by or licensed to Florist Twickenham. You may not use, copy, reproduce, or modify any content without express written permission.
These Terms and any contract between us for online flower delivery in Twickenham and surrounding areas shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or orders placed will be subject to the exclusive jurisdiction of the courts of England and Wales.
If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue in effect.
Failure by Florist Twickenham to enforce any right under these Terms does not prevent us from exercising this or any other right in the future.
If you have queries about our Terms and Conditions or your online order for flower delivery in Twickenham, please contact our customer service using the contact information provided on our website. We respond to all enquiries as soon as possible during our operating hours.
These Terms and Conditions are designed to support our valued customers based in Twickenham and its surrounding areas. Please ensure your delivery address falls within our covered locations before placing your order. We reserve the right to refuse or cancel orders outside of our service area.
By using our website and/or placing an order with Florist Twickenham, you confirm that you have read, understood, and agree to these Terms and Conditions. We thank you for choosing our flower delivery service in Twickenham and look forward to delivering fresh blooms for all your occasions.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Twickenham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Twickenham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
