Returns, Refunds & Flower Freshness Guarantee
Our Commitment to Fresh Flowers in Twickenham
At Florist Twickenham, we pride ourselves on delivering only the freshest, most beautiful flowers to our valued customers throughout the Twickenham area. As a trusted local florist serving both households and businesses nearby, we are dedicated to upholding the highest standards of quality, service, and satisfaction, every time you order from us.
Returns & Fresh Flowers Guarantee
Flowers are at their most captivating when they’re fresh. That’s why we offer a Fresh Flowers Guarantee with every order delivered in Twickenham. If your flowers arrive damaged or less than fresh, we want to put things right immediately. Our freshness window is 5 days from the date of delivery—if cared for properly, your flowers should stay vibrant and beautiful for at least this period.
Damaged-on-Arrival Policy
We carefully handcraft and package every bouquet for safe transit, but very occasionally flowers may arrive damaged due to factors beyond our control. If you notice any damage or signs that your flowers are not fresh upon arrival, please let us know as soon as possible. To help us assess the issue quickly, we may request clear photos of the flowers and the packaging they arrived in.
Refunds & Replacements
Should your flowers not meet our freshness guarantee, or if they arrive damaged, you can choose from two simple options:
- Replacement: We will prioritise delivering a fresh replacement bouquet to you at the earliest available opportunity, at no additional cost.
- Refund: If you prefer, we can process a full or partial refund depending on the extent of any issues with your flowers.
We’re committed to handling all refund and replacement requests with promptness and care, ensuring you’re never left disappointed with your flower order in Twickenham.
Complaints Process
Your feedback is invaluable in helping us maintain the quality Florist Twickenham is known for. If you have a concern or complaint regarding your order, please reach out to us with your order details and a description of your experience. We aim to respond to all complaints within one business day. Our team will investigate the matter thoroughly and work towards an appropriate solution—whether that’s a replacement, refund, or another gesture to put things right.
Why Choose Florist Twickenham?
As a dedicated local florist, we understand just how important it is for your flowers to arrive looking their absolute best. From events and offices to family homes and special deliveries, we bring care, passion, and attention to every bouquet. Our Fresh Flowers Guarantee and friendly returns policy reflect our commitment to delighting customers throughout Twickenham, every single time.
If you ever have a problem with your flowers, please remember you’re in safe hands with Florist Twickenham—your trusted florist for exceptional service and true flower freshness, right here in the local community.
